STUDENTS' PERCEIVED QUALITY OF ACADEMIC PROGRAMS IN HIGHER EDUCATION INSTITUTIONS: AN EMPIRICAL STUDY

Abstract

This study aims to examine the quality of academic programs based on student perceptions and determine the significant differences in the quality of academic programs taught in the public and private sectors of higher education institutions in Pakistan. This is a survey-based study that collects data from students using convenience sampling techniques and then analyzes the data using descriptive and inferential statistical techniques through SPSS-25 software. The results show that most of the students believe that the quality of the academic programs is not up to par as a whole; however, the quality of academic programs in private universities is comparatively better than in public sector universities in Pakistan. This study has implications for university leaders, administrative managers, and QEC staff to emphasize quality in Pakistani universities to enhance student satisfaction. This study adds to current knowledge by providing empirical evidence of the prevailing quality of academic programs at public and private sector universities in Pakistan.